Refund & Returns Policy – OMMI Ltd

Below is a clear, professional Refund & Returns Policy you can use for your eCommerce website Ommi Ltd. You can adjust the time limits if your business needs different rules

Last Updated: March 01, 2026

At Ommi Ltd, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The item must be returned within 14 days of delivery.
  • The product must be unused, unworn, and in the same condition as received.
  • The item must be in its original packaging with all tags attached.
  • You must provide a valid proof of purchase (order number or receipt).

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable digital products
  • Personal care items (for hygiene reasons)
  • Items marked “Final Sale” or “Non-Returnable”

3. Damaged or Incorrect Items

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund.

4. Refunds

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable, unless the return is due to our error.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service because we cannot guarantee receipt of returned items.

6. Exchanges

If you would like to exchange an item for a different size or product, please contact us first. Exchanges are subject to product availability.

7. Order Cancellations

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

8. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

Ommi Ltd Customer Support
Email: support@ommi.com
Phone: +14063162165